Public Scheduled Training Events – Booking and Cancellation Terms & Conditions

• Booking cannot be confirmed until payment is received or Institutional  Purchase Order Number is supplied.
• Cancellation of confirmed booking,  within 3 working days of course due date will incur the FULL course fees.  We will accept a replacement delegate to take the place to avoid losing the course fees.
• Non-attendance will be charged for the FULL fees, unless cancellation is made outside the 3 working days to course due date. Credit note will be issued for delegate to either attend a future event or receive a refund of the course fees.
• Where payment is made by credit/debit card via online payment system, a processing fee of a very small amount to the charged by the bank may be deducted.
• A full refund (without processing fee) is made if payment is made through BACS transfer.

Client Site Training –  Booking and Cancellation Terms & Conditions

• Booking cannot be confirmed until Institutional Purchase Order Number is supplied.
• Where Purchase Order Number cannot be supplied, a Credit Card payment is accepted.
• Cancellations of confirmed booking for a face-to-face teaching 3 working days to course due date will incur the cost of committed expenses, such as train fare and accommodation plus the course fees.
• To avoid the course fee, a reschedule date will be required.
• Cancellation within 24 hours of course due date will be charged at the full invoice amount – committed expenses plus full course fees.